:root{--ink:#17243d;--muted:#68768b;--blue:#265ce5;--line:#e5eaf1;--bg:#f5f7fb}
.portal{margin:0;background:var(--bg);color:var(--ink);font:14px/1.55 "Segoe UI",Arial,sans-serif}
.portal *{box-sizing:border-box}.portal a{color:var(--blue);text-decoration:none}.portal a:hover{text-decoration:underline}.portal button,.portal input,.portal select,.portal textarea{font:inherit}.portal button{cursor:pointer}.portal button:disabled{cursor:not-allowed;opacity:.55}.portal :focus-visible{outline:3px solid #8caeff;outline-offset:3px}.portal [hidden]{display:none!important}.portal h1,.portal h2,.portal h3,.portal p{margin-top:0}.portal h1{font-size:32px;letter-spacing:-1px;line-height:1.2;margin-bottom:12px}.portal h2{font-size:18px;letter-spacing:-.3px;margin-bottom:5px}.portal h3{font-size:15px}.portal svg.icon{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.icon-library,.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.skip-link{position:fixed;top:-100px;left:20px;z-index:100;background:#fff;padding:15px}.skip-link:focus{top:15px}
.portal-sidebar{width:246px;background:#fff;border-right:1px solid var(--line);position:fixed;inset:0 auto 0 0;padding:30px 20px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:11px;color:var(--ink)!important;font-size:18px;font-weight:650;line-height:1.4}.brand:hover{text-decoration:none!important}.workspace{margin:38px 0 28px;padding:14px 10px;border:1px solid var(--line);border-radius:10px;display:flex;gap:10px;align-items:center}.workspace small{font-size:9px;letter-spacing:1px;color:var(--muted)}.workspace strong{display:block;font-size:13px;overflow-wrap:anywhere}.nav-label{font-size:10px;color:#8a96a8;letter-spacing:1.2px;margin-left:12px}.nav-item{display:flex;align-items:center;gap:12px;width:100%;border:0;background:transparent;color:#637188!important;border-radius:8px;padding:13px 12px;margin:4px 0;text-align:left;font-weight:550}.nav-item.active,.nav-item:hover{background:#edf3ff;color:var(--blue)!important;text-decoration:none!important}.nav-item.active{font-weight:650}.nav-dot{width:7px;height:7px;border-radius:50%;background:var(--blue);margin-left:auto}
.portal-workspace{margin-left:246px}.portal-topbar{height:82px;background:#fff;border-bottom:1px solid var(--line);padding:0 38px;display:flex;align-items:center;justify-content:space-between;gap:20px}.topbar-left,.topbar-actions{display:flex;align-items:center;gap:16px}.breadcrumb{color:var(--muted);font-size:12px}.breadcrumb span{margin:0 12px;color:#b4bfce}.breadcrumb strong{font-weight:500;color:var(--ink)}.icon-button{border:1px solid var(--line);background:#fff;border-radius:9px;width:39px;height:39px;display:grid;place-items:center;color:#566780}.bell-button{position:relative}.notification-count{position:absolute;top:-5px;right:-6px;background:var(--blue);color:white;border-radius:12px;padding:1px 5px;font-size:10px;min-width:17px}.topbar-divider{height:28px;width:1px;background:var(--line)}.user-info strong,.user-info small{display:block}.user-info strong{font-size:12px}.user-info small{font-size:10px;color:var(--muted)}.text-button{background:none;border:0;padding:0;color:var(--blue);font-size:12px}.mobile-menu{display:none}.portal-main{max-width:1500px;margin:auto;padding:38px}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:28px}.eyebrow{display:block;font-size:10px;letter-spacing:1.8px;font-weight:700;color:#7586a2;margin-bottom:12px}.page-heading p{color:var(--muted);margin:0;font-size:13px}.button{display:inline-flex;align-items:center;justify-content:center;gap:12px;border:1px solid transparent;border-radius:8px;padding:11px 17px;font-weight:600;font-size:12px;white-space:nowrap;min-height:42px;text-decoration:none!important}.button-primary{background:var(--blue);color:#fff!important;box-shadow:none}.button-primary:hover{background:#1c4bc6}.button-secondary{background:#fff;border-color:#dce3ed;color:#526079!important}.subtle-chip{padding:6px 11px;background:#eef2f8;border:1px solid #e3e9f1;border-radius:6px;color:#738197;font-size:11px}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:none}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:30px}.stat-card{background:#fff;border:1px solid var(--line);border-radius:11px;padding:22px 24px;position:relative;overflow:hidden}.stat-card span{display:block;font-size:12px;color:#5d6c83}.stat-card strong{display:block;font-size:32px;line-height:1.3;margin:12px 0 6px;letter-spacing:-1px}.stat-card small{font-size:10px;color:#8592a5}.stat-blue strong{color:var(--blue)}.stat-green strong{color:#148570}.list-heading{padding:23px 26px;display:flex;justify-content:space-between;align-items:center}.list-heading p,.panel-heading p,.form-section-title p{font-size:12px;color:var(--muted);margin:4px 0 0}.filter-bar{display:flex;gap:12px;padding:0 26px 24px;align-items:end;flex-wrap:wrap}.filter-bar .field{margin:0;flex:1;min-width:115px}.filter-bar .search-field{flex:2;min-width:190px}.filter-bar .text-button{padding-bottom:12px}.table-scroll{overflow:auto}.tickets-table{width:100%;border-collapse:collapse;text-align:left}.tickets-table th{font-size:9px;letter-spacing:.9px;color:#8a97aa;font-weight:600;padding:14px 20px;background:#fafbfd;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.tickets-table td{padding:21px 20px;border-bottom:1px solid #eef1f6;font-size:12px;color:#66758c}.tickets-table tbody tr:hover{background:#fafcff}.ticket-title{min-width:210px;max-width:390px}.ticket-title small{display:block;font-size:10px;color:#95a1b3;margin-bottom:5px}.ticket-title a{color:var(--ink);font-weight:600;overflow-wrap:anywhere}.awaiting-label{display:block;font-size:10px;color:#7890b6;margin-top:5px}.status-badge{display:inline-flex;padding:5px 10px;border-radius:6px;background:#edf3ff;color:#4268b4;font-size:11px;font-weight:600;white-space:nowrap}.priority-badge{display:inline-flex;align-items:center;gap:7px;font-size:12px;white-space:nowrap}.priority-badge i,.priority-option i{width:6px;height:6px;border-radius:50%;display:inline-block;background:var(--priority)}.priority-0{--priority:#7c94b6}.priority-1{--priority:#d49a27}.priority-2{--priority:#eb7c43}.priority-3{--priority:#df4c64}.date-cell{white-space:nowrap}.row-arrow a{font-size:20px}.pagination{padding:18px 26px;display:flex;justify-content:space-between;align-items:center;color:#8c98ab;font-size:11px}.pagination>div{display:flex;gap:8px}.empty-state{text-align:center;padding:64px 20px}.empty-state p{color:var(--muted);font-size:13px}.empty-icon{display:grid;place-items:center;margin:0 auto 20px;background:#edf3ff;width:60px;height:60px;border-radius:18px;color:var(--blue)}
.back-link{display:block;font-size:12px;margin-bottom:22px;color:#7e8ca3!important}.content-grid{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:26px;align-items:start}.ticket-form,.reply-form{padding:28px}.panel-heading,.form-section-title{display:flex;gap:14px;align-items:center;margin-bottom:26px}.portal fieldset{border:0;padding:0;margin:0;min-width:0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.field{margin-bottom:23px}.field label,.priority-fieldset legend{display:block;font-size:12px;font-weight:600;margin-bottom:8px}.field label>span,.priority-fieldset legend>span{color:#e06a71}.portal input:not([type=radio]):not([type=file]):not([type=hidden]),.portal select,.portal textarea{width:100%;border:1px solid #dfe5ee;border-radius:7px;background:#fff;color:var(--ink);padding:11px 12px;min-height:43px;transition:border-color .15s}.portal input::placeholder,.portal textarea::placeholder{color:#a0aabc;font-size:12px}.portal textarea{resize:vertical;line-height:1.7}.portal select:disabled,.portal fieldset:disabled input,.portal fieldset:disabled textarea{background:#f2f4f8;color:#7f8ba0}.field small,.priority-fieldset>small{display:block;color:#8a97aa;font-size:10px;margin-top:7px}.field-meta{display:flex;justify-content:space-between;gap:12px;font-size:10px;color:#8a97aa;margin-top:4px}.field-meta small{margin:0}.portal .priority-fieldset{margin-bottom:24px}.priority-options{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.priority-option{position:relative;cursor:pointer}.priority-option input{position:absolute;opacity:0;width:1px;height:1px}.priority-option>span{display:flex;align-items:center;justify-content:center;gap:9px;border:1px solid var(--line);border-radius:7px;padding:10px;color:#6a7890;font-size:12px}.priority-option input:checked+span{border-color:var(--blue);background:#f1f5ff;color:var(--blue);box-shadow:0 0 0 1px var(--blue)}.priority-option input:focus-visible+span{outline:3px solid #8caeff;outline-offset:3px}.form-section-title{border-top:1px solid var(--line);padding-top:24px;margin-top:25px}.drop-zone{position:relative;border:1px dashed #cdd8ea;background:#fafcff;border-radius:9px;padding:25px 14px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px;cursor:pointer;overflow:hidden}.drop-zone:focus-within,.drop-zone.dragging{outline:2px solid #8caeff}.drop-zone>.icon{color:#7590ba;margin-bottom:5px;width:26px!important;height:26px!important}.drop-zone strong{font-size:11px;font-weight:500;color:#718097}.drop-zone strong span{color:var(--blue);font-weight:600}.drop-zone small{font-size:9px;color:#9ba7b8}.drop-zone input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer}.selected-files{padding:0;list-style:none;margin:10px 0 0}.selected-files li{display:flex;align-items:center;gap:12px;padding:10px;border:1px solid var(--line);border-radius:6px;margin-top:6px;font-size:11px;overflow-wrap:anywhere}.selected-files li span{flex:1}.selected-files button{border:0;background:#f0f4fa;color:#64738b;border-radius:4px}.file-error{color:#b52e48;font-size:12px;margin-top:8px}.form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:25px;padding-top:22px;border-top:1px solid var(--line)}.guide-card{padding:25px}.guide-card h2{font-size:18px;line-height:1.5;margin-bottom:12px}.guide-card p,.soft-card p{font-size:12px;color:#8090a6;line-height:1.8;margin-bottom:0}.guide-card ol{padding-left:20px;margin:24px 0 0}.guide-card li{padding-left:4px;margin-top:20px;color:#7993bb;font-size:12px}.guide-card li strong{display:block;color:#556680;font-size:11px;margin-bottom:4px}.guide-card li span{color:#8c98aa;font-size:11px}.soft-card{padding:23px;background:#edf2fa;border-radius:10px;margin-top:20px}.soft-card h3{color:#526686;font-size:12px;margin-bottom:9px}.soft-card .text-button{margin-top:15px}.alert{padding:16px 20px;border:1px solid;border-radius:9px;margin-bottom:22px;display:flex;align-items:center;gap:12px;font-size:13px}.alert p{margin:6px 0 0}.alert-error{background:#fff1f3;border-color:#f8d4dc;color:#a6344d}.alert-success{background:#effaf5;border-color:#ccebdd;color:#247759}.alert-warning{background:#fffaed;border-color:#f3e4b9;color:#876723}.validation-summary:empty,.validation-summary-valid{display:none}.validation-summary-errors{background:#fff1f3;border-radius:8px;color:#a6344d;padding:10px;margin-bottom:20px;font-size:12px}.field-validation-error{color:#ad354c;font-size:12px}.input-validation-error{border-color:#e18191!important}
.detail-heading h1{overflow-wrap:anywhere}.detail-heading{align-items:start}.original-message{padding:26px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.85;color:#52627b}.attachment-list{display:flex;flex-wrap:wrap;gap:9px}.attachment-list a{display:flex;gap:10px;align-items:center;border:1px solid var(--line);padding:10px 12px;border-radius:7px;color:#617793;font-size:11px;overflow-wrap:anywhere;max-width:100%}.attachment-list a>span{margin-left:12px}.conversation-heading{display:flex;align-items:center;justify-content:space-between;margin:30px 0 16px}.conversation-heading h2{font-size:16px}.conversation-heading h2 span{font-size:11px;color:#8395b0;background:#e8eef7;border-radius:5px;padding:3px 7px;margin-left:6px}.conversation-heading small{font-size:10px;color:#95a0b1}.conversation-message{padding:23px;margin-bottom:16px}.conversation-message header{display:flex;gap:12px;align-items:center;margin-bottom:18px}.conversation-message header strong{font-size:12px}.conversation-message header small{display:block;font-size:10px;color:#8b98ab}.conversation-message time{margin-left:auto;color:#99a4b5;font-size:10px}.reply-form{margin-top:26px}.muted{font-size:12px;color:var(--muted)}.metadata-card{padding:25px}.metadata-card h2{font-size:15px;padding-bottom:18px;border-bottom:1px solid var(--line)}.metadata-card dl{margin:0}.metadata-card dt{font-size:10px;color:#93a0b3;margin-top:20px}.metadata-card dd{font-size:12px;font-weight:500;margin:4px 0 0;overflow-wrap:anywhere}
.notification-dialog{border:0;padding:0;width:560px;max-width:calc(100vw - 32px);border-radius:16px;box-shadow:0 24px 100px #152a4a33;color:var(--ink);max-height:85dvh}.notification-dialog::backdrop{background:#14244055;backdrop-filter:blur(3px)}.dialog-heading{padding:25px;display:flex;justify-content:space-between;align-items:center}.dialog-heading .eyebrow{margin-bottom:6px}.dialog-heading h2{font-size:23px}.notification-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 25px;background:#f6f8fc;border-block:1px solid var(--line);font-size:11px;color:#8c99ac}.notification-items{max-height:55dvh;overflow-y:auto;min-height:180px}.notification-item{display:block;width:100%;padding:20px 25px;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;color:var(--ink)}.notification-item.unread{background:#f1f4f8}.notification-item:hover{background:#edf3ff}.notification-item strong,.notification-item span,.notification-item small{display:block}.notification-item strong{font-size:13px;margin-bottom:5px}.notification-item span{font-size:12px;color:#738299;overflow-wrap:anywhere}.notification-item small{font-size:10px;color:#9aa5b5;margin-top:9px}.notification-empty{padding:45px 25px;text-align:center;color:#7e8da3}.dialog-footer{padding:14px 25px;font-size:10px;color:#99a4b5;border-top:1px solid var(--line)}
.auth-shell{min-height:100dvh;display:grid;place-items:center;padding:32px 20px}.auth-main{width:100%;max-width:460px;padding:36px;background:#fff;border:1px solid var(--line);border-radius:8px}.auth-form-wrap{width:100%;max-width:385px}.auth-form-wrap h1{font-size:24px;line-height:1.3;margin:12px 0}.auth-description{font-size:13px;color:#8b97a9;line-height:1.8;margin-bottom:34px!important}.auth-form-wrap .field{margin-bottom:22px}.auth-form-wrap .field input{min-height:48px}.label-row{display:flex;justify-content:space-between;align-items:baseline}.label-row a{font-size:11px}.password-input{position:relative}.password-input input{padding-right:62px!important}.password-input button{position:absolute;right:12px;top:14px;background:none;border:0;padding:0;font-size:10px;color:#8c99af}.full-width{width:100%;justify-content:space-between;min-height:48px;margin-top:7px}.auth-help{border-top:1px solid var(--line);margin-top:34px;padding-top:24px}.auth-help strong{font-size:12px;color:#73829a}.auth-help p{font-size:11px;color:#98a4b6;line-height:1.8;margin:6px 0}.auth-form-wrap>.back-link:last-child{margin-top:24px}
@media(max-width:1200px){.portal-sidebar{width:215px;padding-inline:16px}.portal-workspace{margin-left:215px}.portal-main{padding:28px}.portal-topbar{padding-inline:28px}.content-grid{grid-template-columns:minmax(0,1fr) 245px;gap:18px}.stat-card{padding:18px}.tickets-table td,.tickets-table th{padding-inline:14px}.user-info{display:none}}
@media(max-width:1000px){.content-grid{grid-template-columns:1fr}.context-column{display:grid;grid-template-columns:1fr 1fr;gap:18px}.context-column .soft-card{margin:0}.stats-grid{grid-template-columns:repeat(2,1fr)}.page-heading h1{font-size:28px}.breadcrumb{font-size:11px}.portal-topbar{gap:8px}.topbar-actions{gap:10px}}
@media(max-width:760px){.portal-sidebar{transform:translateX(-100%);transition:transform .2s;width:246px}.portal.menu-open .portal-sidebar{transform:translateX(0)}.nav-scrim{position:fixed;inset:0;background:#14244066;border:0;z-index:19}.portal-workspace{margin-left:0}.mobile-menu{display:grid}.portal-topbar{padding:0 18px;height:68px}.breadcrumb{display:none}.portal-main{padding:24px 18px}.page-heading{gap:15px;flex-wrap:wrap}.page-heading h1{font-size:27px}.page-heading p{font-size:12px}.stats-grid{gap:12px;margin-bottom:22px}.stat-card{padding:17px}.stat-card strong{font-size:29px}.stat-card small{font-size:9px}.list-heading{padding:20px}.list-heading .subtle-chip{display:none}.filter-bar{padding:0 20px 20px;gap:10px}.filter-bar .search-field{flex-basis:100%}.filter-bar .field{min-width:100px}.filter-bar select{font-size:12px}.tickets-table thead{display:none}.tickets-table,.tickets-table tbody,.tickets-table tr,.tickets-table td{display:block}.tickets-table tr{padding:18px 20px;border-top:1px solid var(--line);position:relative}.tickets-table td{border:0;padding:5px 0;min-width:0;max-width:none}.tickets-table td[data-label]{display:flex;justify-content:space-between;align-items:center;gap:15px}.tickets-table td[data-label]:before{content:attr(data-label);font-size:11px;color:#95a0b2}.tickets-table .ticket-title{padding-bottom:12px;padding-right:25px}.tickets-table .row-arrow{position:absolute;top:20px;right:20px}.ticket-form,.reply-form,.original-message{padding:21px}.form-grid{grid-template-columns:1fr;gap:0}.priority-options{gap:7px}.priority-option>span{font-size:11px;padding:10px 6px}.context-column{grid-template-columns:1fr}.context-column .guide-card{display:none}.field-meta{flex-wrap:wrap}.conversation-message{padding:18px}.conversation-message time{font-size:9px}.conversation-heading small{font-size:9px}.detail-heading h1{font-size:24px}.notification-dialog{max-width:none;width:100%;height:100dvh;max-height:100dvh;margin:0;border-radius:0}.notification-items{max-height:calc(100dvh - 195px)}.notification-toolbar{padding-inline:20px}.notification-toolbar .text-button{font-size:11px}.auth-main{padding:28px 22px}.auth-form-wrap h1{font-size:24px}.form-actions .button{padding-inline:13px}.attachment-list a{width:100%}}
@media(prefers-reduced-motion:reduce){.portal *{transition:none!important;scroll-behavior:auto!important}}
@media(max-width:760px){.portal-sidebar{visibility:hidden}.portal.menu-open .portal-sidebar{visibility:visible}}

.auth-product-name{font-size:12px;font-weight:600;color:var(--muted);padding-bottom:20px;margin-bottom:24px;border-bottom:1px solid var(--line)}